SoloFit

帮助与支持

SoloFit 的登录、计划、会员、Apple Watch 和健康数据帮助。

联系开发者:wenrencc@gmail.com。请提供 App 版本、设备与系统版本、问题发生的步骤;不要发送密码或验证码。

常见问题

如何登录或找回原账号?

使用 Apple 或 Google 登录。请优先使用最初使用的登录方式;两种登录方式不一定对应同一个 SoloFit 账号。SoloFit 没有独立的密码重置功能,登录提供方的密码由 Apple 或 Google 管理。

Pro 购买后没有更新,怎么办?

确认使用购买时关联的 SoloFit 账号,在「档案 → 会员与额度」中选择「恢复购买」,保持联网并等待权益同步。会员以服务端核实的 Apple 交易为准。无法恢复时请提供 App 版本和错误提示,不要提供付款卡资料。

如何取消订阅?

通过 iPhone 的 Apple 账号订阅设置管理,或从会员页面打开「管理订阅」。删除 App 或 SoloFit 账号不会自动取消续订。价格、周期与确认购买时的条款以 Apple 显示为准。

Apple Watch 如何连接?

先在配对的 iPhone 上安装并登录 SoloFit,再打开手表 App。在手机「App 设置 → Apple Watch」确认当前账号并同步训练。下载后的训练可在手表离线执行,随后通过手机回传。版本提示出现时,更新所提示设备上的 SoloFit。

如何停止使用或删除健康摘要?

在 App 设置中关闭 Apple 健康功能以停止后续使用;长按相关开关可进入已上传健康数据的删除操作,并选择是否删除相关 AI 回答。系统健康读取权限可在 Apple 健康或系统设置中管理。操作不会删除 Apple 健康里的原始记录。

如何导出数据或删除账号?

进入「档案 → 账户与安全」,选择数据导出或账号删除。某些敏感操作会要求重新认证。若无法访问 App,请通过本页邮箱联系,并说明你使用的登录方式;不要发送密码。

AI 建议或训练记录看起来不正确?

AI 可能出错,训练数据也可能不完整。请核对动作、器材和身体条件;不适时停止训练。SoloFit 提供一般健身信息,不用于医疗诊断或治疗。可通过邮箱反馈具体页面、操作步骤和错误提示。

更多数据处理说明见隐私政策。订阅使用 Apple 标准使用条款。

Help & Support

Help with SoloFit accounts, plans, subscriptions, Apple Watch and health information.

Contact the developer at wenrencc@gmail.com. Include the app version, device, OS version and steps to reproduce the issue. Do not send passwords or verification codes.

Frequently asked questions

How do I sign in or recover my account?

Use Sign in with Apple or Google. Start with the same provider you originally used; the two providers do not necessarily represent the same SoloFit account. SoloFit has no separate password-reset flow. Apple or Google manages its own login credentials.

My Pro purchase has not appeared.

Use the SoloFit account associated with the purchase. Open Profile → Membership & Quota and choose Restore Purchases while connected to the internet. Membership follows server-verified Apple transactions. If it still fails, send the app version and error message, never payment card details.

How do I cancel a subscription?

Manage subscriptions in your iPhone's Apple Account settings, or open Manage Subscription from the membership page. Deleting the app or SoloFit account does not cancel renewal. Apple displays the price, billing period and applicable purchase terms.

How do I connect Apple Watch?

Install SoloFit and sign in on the paired iPhone, then open the watch app. In App Settings → Apple Watch on the phone, confirm the account and sync workouts. Downloaded workouts can run offline on the watch and transfer back through the phone later. If a version notice appears, update SoloFit on the indicated device.

How do I stop using or delete health summaries?

Turn off Apple Health in App Settings to stop future use. Press and hold its control to access deletion of uploaded health information and choose whether to delete related AI answers. Manage system read permissions in Apple Health or system settings. These actions do not delete original Apple Health records.

How do I export data or delete my account?

Open Profile → Account & Security and choose export or account deletion. Sensitive actions may require authentication again. If you cannot access the app, email us with the sign-in provider you use; do not send a password.

An AI suggestion or workout record seems wrong.

AI can be inaccurate and training data can be incomplete. Check the exercise, equipment and your own condition. Stop if you feel unwell. SoloFit provides general fitness information, not diagnosis or treatment. Report the screen, steps and error message by email.

Read the Privacy Policy for data practices. Subscriptions use Apple's Standard EULA.